Shipping/ Duties & Returns

 

Returns & Refund Policy – Eyewear & Jewellery/Jewelry

Thank you for shopping with us. We want you to be completely satisfied with your purchase of our glasses. If for any reason you are not happy with your order, you may return the item under the following conditions:

Return Window

Returns must be initiated within 14 days of receipt of your order.

For purchases made between 1 November and 23 December, returns are accepted up to 15 January.

Eligibility

To be eligible for a return, the glasses must meet the following conditions:

The item must be unused, unworn, and in its original condition, including all original packaging.

Non-Returnable Items 

Earrings

  • The glasses must be returned with the original cleaning cloth and case.
  • All items must be in saleable condition, including no scratches on the lenses or frames or jewelry. 

You must provide proof of purchase (order number or confirmation).

 

Returns and Warranty Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please read our policy below.


Returns

You may request a refund within 14 days of receiving your order.

To initiate a return, please email info@neimarow.com with your order number and reason for the return.

To be eligible for a refund, items must be:

  •  Unworn and unused.
  •  Returned in their original packaging.
  •  Returned in a saleable condition.

Once your return has been received and inspected, if approved a refund will be processed to your original method of payment.


Return Shipping

Return postage costs are the responsibility of the purchaser.

Original shipping charges are non-refundable, unless the item is faulty or sent in error.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.


Warranty

We offer a 6-month warranty from the date of purchase covering manufacturing defects or damage to product parts under normal use.

This warranty does not cover:

  • Normal wear and tear.
  • Damage caused by misuse, accidents, improper care, or unauthorised alterations.
  • Cosmetic damage resulting from everyday use.


If you believe your item is covered under warranty, please contact info@neimarow.com with your order number, a description of the issue, and photographs of the product.

Contact Us

For any questions regarding returns or warranty claims, please contact:

Email: info@neimarow.com